ORA-07445: exception encountered: core dump [clscrsmsgFreeMessage()+32]

Posted by Vasudev Seeram on September 26, 2013 Leave a comment (0) Go to comments

Problem: When shutting down 11.2.0 database, the following error occurs:

ALTER DATABASE DISMOUNT
Shutting down archive processes
Archiving is disabled
Completed: ALTER DATABASE DISMOUNT
Exception [type: ACCESS_VIOLATION, UNABLE_TO_READ] [ADDR:0x3533] [PC:0x8F3194C,
_clscrsmsgFreeMessage()+32]
Errors in file D:\ORACLE\PROD\PRODDB\11.2.0\ADMIN\PROD_testsrv3\diag\rdbms\mfg
p\PROD\trace\PROD_ora_29572.trc  (incident=12993):
ORA-07445: exception encountered: core dump [clscrsmsgFreeMessage()+32] [ACCESS_
VIOLATION] [ADDR:0x3533] [PC:0x8F3194C] [UNABLE_TO_READ] []
Incident details in: D:\ORACLE\PROD\PRODDB\11.2.0\ADMIN\PROD_testsrv3\diag\rdb
ms\PROD\PROD\incident\incdir_12993\PROD_ora_29572_i12993.trc
Use ADRCI or Support Workbench to package the incident.
See Note 411.1 at My Oracle Support for error and packaging details.
Tue Sep 17 11:06:12 2013
Dumping diagnostic data in directory=[cdmp_20130917110612], requested by (instan
ce=1, osid=29572), summary=[incident=12993].

Solution: Oracle Database 11.2.0 was installed twice on the same machine.

In Registry, delete the following keys in My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Oracle:
ORA_CRS_HOME String Value: D:\ORACLE\PROD\PRODdb\11.2.0
Ocr Key